COVID-19 Pandemic Frequently Asked Questions

(updated on 4/12/2021)

Due to COVID-19 Pandemic, in order to ensure the safety of my clients, here are some changes. Please click this link for the frequently asked questions about my services. 

Services

I offer both Telehealth and In-person therapy sessions.

I also offer both individual and couple therapy as well as EMDR therapy.

Eye Movement Desensitization and Reprocessing (EMDR) Therapy via Telehealth

Many clients asked about EMDR via Telehealth. I still believe that it is better to have in-person sessions when conducting EMDR therapy. However, in the past couple of weeks, I have conducted EMDR therapy via Telehalth. The result is surprisingly well. You can check the EMDR Telehealth setup at home if you are interested.

Office hours: Tuesday to Friday, 9am to 6pm 

Because many clients are unable to use Telehealth sessions for many different reasons. I am still offering in-person meetings. To ensure the safety of our community, I disinfect and clean my office at the end of Tuesday and Friday. There are three to four days in between the in-person sessions. It allows the smells from the bleaches, Clorox, and Lysol completely gone.

For all the new clients:

  1. If you are fully vaccinated, you can request an in-person session with proof of your vaccination records.
  2. If you have not yet fully vaccinated, only the Telehealth session is offered in the initial assessment stage (3-4 sessions). Once we are able to establish that you have been following the social distancing rules and there are no risk factors involved for the in-person sessions, we can move to the in-person sessions or stay in the Telehealth sessions.

During this period, I ask your understanding of my inability to accommodate your schedule either way.

Payment:

Self-pay: My standard fee is $140/hour.

Insurance: I do take Blue Cross Blue Shields. I can also provide the receipt for you to file the insurance reimbursement on your own if you have a PPO plan. I also accept FHA cards.

      If you are considering out-of-network options because you don’t have Blue Cross Blue Shields, please call the 1-800 number on your insurance card and to ask the following questions:
1) Is my plan a PPO plan covering out-of-network benefits??
2) If it is, how many percentages it will cover me?
3) Will it cover both Telehealth and in-person, or just one of them?
4) Will it cover CPT codes 90837 and 90834 or just 90834?
5) How do I file for the reimbursement? Is there a fax number, online filing, and/or mail address?

I will send the invoice for you to pay online. You can pay by credit card, debit card, and FHA card.

Blue Cross Blue Shields are waiving the copays for the Telehealth session for now.

Important things to consider before you set up the appointment (updated on 4/12/2021)

As more and more people are getting vaccinated and businesses are opening up, please keep in mind that therapy is an ongoing process building on the relationship with the provider. When you start or return to psychotherapy now, please keep in mind that the stay-home order might end in a month but your psychotherapy is not. So, here are some questions to ask when you seek therapy as a returning client or a new client.

1) “What would my schedule look like once the stay-at-home order is over and I have to return to work in the office?” You might want to start to set up the time with your provider based on this schedule so that you can have the continuity after the “new normal” settle in.

2) “Can I continue to use Telehealth as an option for therapy once the stay-at-home order is over?” Currently, the Telehealth restriction is lifted to decrease the in-person contact but also allow the service to be offered. Once the pandemic is over, there is no guarantee that the Telehealth and the Mental Health License regulation will state the same. 

Telehealth allows the clients to seek providers who are not in close distance. However, recently (as of March 2021), I have encountered an insurance company that stopped reimburse Telehealth for out-of-network sessions. Insurance companies only reimburse in-network providers with the plan that covers Telehealth will be the trend in the coming month.

==>  It is important to take into consideration by calling your insurance company to check whether your insurance plan does cover Telehealth before you sign up for the Telehealth sessions with the providers who are far away from you.

      ==> If your regular insurance doesn’t cover Telehealth, you will have to consider the providers who are closer by in order to receive your insurance coverage.