Frequently Asked Questions

How do I schedule the appointment with you?

You can either call me at 978-482-7480 or email me at GraceChen.LMFT@gmail.com.

Or, you can send me a message via the contact form located at the bottom of this page.in the bottom of this page.

If I don’t pick up the phone, I am with someone. Please do leave the message and I will get back to you as soon as I am available.

What is your office hour?

Tuesday to Friday,  10-7pm
Saturday 9-1pm

Do you take insurance?

Yes, I do take Blue Cross Blue Shields, Tufts, and Harvard Pilgrim.

How much does it cost each session?

The answer to this question depends on whether you are using the insurance and whether I can accept your insurance.

If you have Blue Cross Blue Shields, Tufts, or Harvard Pilgrim, your cost is your copay for the “behavioral health” unless you have the deductibles.

If you do not have the above 3 insurance
, you can consider:

1) you have the flexible spending account, you can pay the session fee with your flexible spending account;


2) if you have the “out-of-network” benefit, I can also give you the receipt for you to file the reimbursement from your insurance company.

If you don’t have the above 3 insurance is planning to pay out of pocket, use your out-of-network benefit, or use your flexible health account, my standard fee is $140/session.

How long is a session and how frequently do I go to counseling?

Each session is 50 minutes.
Usually, the counseling is one session a week unless there is an emergency situation.
If you are using the insurance, the insurance coverage is usually once a week.

What information do I need to prepare before I contact you?

Once we are able to connect, here are the steps:
If you are using the insurance, I will ask for your insurance number, the subscriber’s name and date of birth to seek the insurance authorization. If you don’t plan to use the insurance, you don’t have to worry about this part.

Once we have a date and time for the intake, I will send you a link via email to fill out all the intake paperwork online. Therefore, I will also need you (and your significant other) email address and phone number to set up an account for you.

You (and your significant other) fill out the paperwork at least a day before the appointment so that I can review them before our session.
You show up on the time of your appointment.

What is Counseling/Therapy look like?

Usually, we meet once a week. The first 3-4 sessions are generally getting to know each other and to assess your situation, such as when did the issue start, what have you tried to resolve it, how long this has been going on, etc.

For individual counseling, my role as your counselor is not to tell you what to do. I am the expert of the human psychology and you are the expert of your life. By working together, we assess your current situation and decide your next step.of the human psychology and you are the expert of your life. By working together, we assess your current situation and decide your next step.

Couple’s counseling is a little bit more complicated than the individual counseling. There are three clients in the couple’s counseling session, you, your significant others, and your relationship. Therefore, as a counselor, my role is to understand you and your significant other’s needs invoice for the needs of your relationship.voice for the needs of your relationship.voice for the needs of your relationship.voice for the needs of your relationship.

How long does counseling usually take?

Counseling is usually once a week and 50-minute per session. It really depends on the issues that you bring in to decide how long it is going to take for you to be in counseling. In the beginning of the counseling, I suggest that you come in as regular as possible (once a week) for the first months because we need to get to know each other, to assess your issue, and to develop the treatment goals. Then, we can decide the frequency of the counseling and the duration of the counseling.

Usually, after a month, my clients often expressed “feeling better.” I described this as “calming down from the crisis.” However, the real work of change starts here. From here, you might go through some up and downs with your issue before you reach a “new equilibrium” of your psychological or relationship status. For some people who experienced complex trauma, this might take a year or longer. For some sudden life crisis, this might be a little bit shorter. Therefore, it all depends on the issues and the durations this issues has been going on.
(Extended reading: my reflection on  “how long is this going to take?“)

 

Advertisements